Unlock Test Tickets

Last Updated on June 12, 2026

For SC READY and EOCEP, Test Tickets lock overnight when a test has been opened but not completed within the same day. For all assessments, tests are also locked when a student selects the Review/End Test and confirms they are finished with the test. In the latter situation, the ticket status will be “Completed”.

DTCs have the authority to unlock student test tickets without contacting the SCDE or DRC (see the Test Administration Manual for details). While DTCs have the authority to unlock test tickets on their own for some scenarios, there are situations that still require SCDE approval. The Test Administration Manual lists the situations and what actions must be taken before unlocking a test ticket.

Please note for BEACON, Adaptive tests should not be unlocked as the student would not have been able to submit the test until all questions were presented to them.

Users need the Test Tickets – Unlock permission to unlock tests. There are three methods for unlocking tests.

Method 1

Unlock all locked tests at the registration level

  1. Select Registration from the My Applications menu.
  2.  Confirm or enter your site criteria in the upper right corner. Click Save.
  3. Confirm or select your Registration Window in the drop-down. Be sure to select the correct year.
  4. Select the View Registration(s) tab.
  5. Click on the Registration Name for which you want to unlock all locked tests.
  6. Click Unlock All Locked Tests.
  7. Then click Confirm.

Method 2

Unlock locked tests by participant from View Registrations

  1. Select Registration from the My Applications menu.
  2.  Confirm or enter your site criteria in the upper right corner. Click Save.
  3. Confirm or select your Registration Window in the drop-down. Be sure to select the correct year.
  4. Select the View Registration(s) tab.
  5. Click on the Registration Name for which you want to unlock locked tests.
  6. Click the vertical ellipsis (three dots) in the Action column and click Unlock for each participant.

Method 3

Unlock locked tests by participant from Registered Participants

  1. Select Registration from the My Applications menu.
  2.  Confirm or enter your site criteria in the upper right corner. Click Save.
  3. Confirm or select your Registration Window in the drop-down. Be sure to select the correct year.
  4. Select the Registered Participants tab.
  5. Search for the participant by first name, last name, or SSID.
  6. Click the vertical ellipsis (three dots) in the Action column and click Unlock for each participant.